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Yahya melhem

melhem Yahya

TitelISBN-13
(ISBN-10)		Erscheinungsjahr
Employee-Customer Relationship - Employee Empowerment Perspective: Customer-Contact Employees'' Capabilities and Customer Satisfaction: The Banking as a Case Study978-3-639-O6921-1
(3-639-O6921-8)		2008

Yahya MICHOT