| title | ISBN-13 | year of publica- tion | other author(s) |
|---|---|---|---|
| Calming Upset Customers: Stay in Control in Any Situation | 978-1-4260-1834-3 | 2009 | |
| Calming Upset Customers, Third Edition: Staying Effective During Unpleasant Situations | 978-1-56052-669-8 | 2002 | |
| Como Contentar Clientes Disgustados | 978-970-625-034-6 | 1996 | |
| EMQs and MCQs for Medical Finals | 978-1-4051-5707-0 | 2007 | Jonathan Bath · Mehool Patel |
| EMQs and SBAs for Medical Finals | 978-0-470-65444-6 | 2011 | Jonathan Bath |
R. M. · R. Morgan · Rebecca C. Morgan · Rebecca L. Morgan · Rebecca L. Morgan CSP CMC · Rebecca M.
Crisp Learning · Grupo Editorial Iberoamerica · Logical Operations · Wiley · Wiley-Blackwell
Rebecca Morrice,Gordon Phetteplace,David Skeele,Laura Smiley Colleen Reilly Deborah Cohen