R.K. · R. K. Tyagi · R. T.
| title | media type | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|---|
| A Complete and Balanced Service Scorecard: Creating Value Through Sustained Performance Improvement | Hardcover | 978-0-13-198600-8 (0-13-198600-7) | 2008 | Praveen K. Gupta |
| A Complete and Balanced Service Scorecard: Creating Value Through Sustained Performance Improvement | Paperback | 978-0-13-348044-3 (0-13-348044-5) | 2008 | " |
| Six SIgma for Transactions and Service | Hardcover | 978-0-07-144330-2 (0-07-144330-4) | 2005 | Parveen S. Goel · Praveen Gupta · Rajeev Jain |