| title | ISBN-13 | year of publica- tion | other author(s) |
|---|---|---|---|
| Service Management and Marketing: A Customer Relationship Management Approach, 2nd Edition | 978-0-471-72034-8 | 2000 | Christian Grönroos · Christian Gronroos |
| Service Management and Marketing: A Customer Relationship Management Approach | 978-975-539-447-3 | 2000 | Christian Gr · nroos · Christian Gronroos |
| Service Management and Marketing: A Customer Relationship Management Approach | 978-981-253-143-8 | 2000 | Christian Gr · nroos · Christian Gronroos |
| The Balanced Scorecard | 978-1-84112-229-8 | 2001 | Nils-Göran Olve · Anna Sjöstrand |
A. Ben Oumlil · Christian Grö · D. Mö · Deniz Gö · Eckart Kö · Jim Travis Broumley · Joumlrgen Tegenfeldt · Juval Lö · Karl W. Bö · L. Hö · Margot Koumlstler · Omalley · Oneill · T. Szö
Ayrinti Yayinlari · Capstone · Wiley