| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| BTEC Level 2 Technical Certificate in Business Customer Services Operations Learner Handbook with ActiveBook | 978-1-292-19740-1 (1-292-19740-4) | 2017 | Jonathan Pryce · Ms Elaine Jackson · Kath Grenyer |
| NVQ/SVQ Level 2 Team Leading Candidate Handbook | 978-0-435-07785-3 (0-435-07785-6) | 2012 | Mrs Bernadette Watkins · Mr Nigel Parton |
| NVQ/SVQ Level 3 Management Candidate Handbook | 978-0-435-07786-0 (0-435-07786-4) | 2012 | Mrs Bernadette Watkins |