| title | media type | ISBN-13 | year of publica- tion | other author(s) | |
|---|---|---|---|---|---|
| Coaching für den Umwerfenden Service | Taschenbuch | 978-3-593-35803-1 | 1997 | Ron Zemke | |
| Coaching Knock Your Socks Off Service | Paperback | 978-0-8144-7935-3 | 1996 | " | |
| Delivering Knock Your Socks Off Service | " | 978-0-8144-0765-3 | 2002 | " | |
| Find Those Iggies | " | 978-0-692-22124-2 | 2014 | ||
| Great Customer Service on the Telephone | " | 978-0-8144-7795-3 | 1992 | ||
| Knock Your Socks Off Answers: Solving Customer Nightmares and Soothing Nightmare Customers | " | 978-0-8144-7884-4 | 1995 | Ron Zemke | |
| Tales of Knock Your Socks Off Service: Inspiring Stories of Outstanding Customer Service | " | 978-0-8144-7971-1 | 1997 | " | |
| Umwerfender Service: Die Bibel für den direkten Kundenkontakt | Broschiert | 978-3-593-39732-0 | 2012 | Ron Zemke · Performance Research Associates | |
| Umwerfender Service: Die Bibel für den direkten Kundenkontakt | " | 978-3-593-36929-7 | 2002 | Ron Zemke | |
| Umwerfender Service: Die Bibel für den direkten Kundenkontakt | Taschenbuch | 978-3-593-35123-0 | 1995 | " | |
k.A. · K. Anderson · Kristin A. · Kristin Anderson Moore · Kristin J. Anderson · Kristin L. Anderson
AMACOM · Campus Verlag · Various small imprints