| title | ISBN-13 (ISBN-10) | year of publication |
|---|---|---|
| Service Management: Operations, Strategy, and Information Technology | 978-O-O7-285875-4 (O-O7-285875-3) | 2004 |
A.F. · A. Fitzsimmons · J. A. · J. F. · James A. Fitzsimmons · James A Fitzsimmons Seay Professor of Business Emeritus · James A. Fitzsimmons und Mona J. Fitzsimmons