| title | ISBN-13 | year of publica- tion | other author(s) |
|---|---|---|---|
| A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong | 978-1-57675-582-2 | 2008 | Janelle Barlow |
| A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong | 978-1-881052-81-4 | 1996 | " |
| A Complaint Is a Gift, Second Edition: Recovering Customer Loyalty When Things Go Wrong | 978-0-7927-6399-4 | 2009 | " |
| Employeeship | 978-87-89937-27-4 | 1993 | |
| MY LIFE TREE | 978-87-89264-70-7 | 1991 | |
| Personal Quality: The Basis of All Other Quality | 978-87-88036-73-2 | 1988 | |
| Vision & leadership. Per un cambiamento culturale teso all'eccellenza. La chiave per il successo della qualità totale | 978-88-204-7259-7 | 2007 | Franco D'Egidio |
C.M. · C. Moller · Claus Möller · Claus Moller Franco D'Egidio · Claus ua Moller · MOLLER Claus
Berrett-Koehler Publishers · Franco Angeli · John Curley & Associates · TMI · Time Manager International