| year of publication | ISBN | author(s) | title |
|---|---|---|---|
| 1997 | 978-0-9653359-0-4 | Paul V Anderson · Paul Anderson | A call from the 21st century: The technology of customer contact |
| 1999 | 978-0-9653359-1-1 | Paul V Anderson · Art Rosenberg | The digital call center: Gateway to technical intimacy |
| 2000 | 978-0-9653359-5-9 | Paul and Art Rosenberg Anderson | The Executive's Guide to Customer Relationshop Management |