Hardcover
details (United States).(see also: eBook (Kindle))
details (UK).(see also: eBook (Kindle))
details (Germany).(see also: Kindle Ausgabe)
details (Canada).(see also: eBook (Kindle))
ISBN: 978-0-470-16043-5
ISBN-10: 0-470-16043-8
Jossey-Bass · 2009